Welcome to the Workterra Member Center
Welcome to our online resource for your benefit needs.
If you have any questions, please call our Customer Service Center at 888.327.2770 or via our contact form.
Please submit your claims with receipts by either fax (925-460-3929) or via mail (EBS-Reimbursement Accounts P.O. Box 850101 Minneapolis, MN 55485-0101). Should you have any questions on how to file your claim, instructions follow the claim form in the above link. You may also call our Customer Service Center for assistance from 8AM – 5 PM PST, Monday through Friday at 888.327.2770.
This form is for those participating in the Dependent Care plan. This form can be used in lieu of multiple receipts from your dependent care provider. For example, you can fill out the form for any amount of time up to the end of the plan year, have your provider sign the form (agreeing to the information you have completed), complete and attach to a claim form and fax or mail it to Workterra. If you use this form, you will not need to send in weekly, monthly or quarterly receipts.
This form can be used to initiate, change or cancel your direct deposit. This service alleviates the time spent waiting for a check in the mail and is available to all plan participants. Please allow two weeks after receipt by Workterra for your direct deposit to be set-up for reimbursement.
Please submit your claims with receipts by either fax (925.460.3929) or via mail (Workterra, P.O. Box 11657, Pleasanton, CA 94588). Should you have any questions on how to file your claim, instructions follow the claim form in the above link. You may also call our Customer Service Center for assistance from 8AM – 5 PM PST, Monday through Friday at 888.327.2770.
This form should be used when submitting a transit claim when no receipt was available. This form needs to be completed and submitted with the claim form.
This form should be used when submitting a parking claim when no receipt was available. This form needs to be completed and submitted with the claim form.
This form can be used to initiate, change or cancel your direct deposit. This service alleviates the time spent waiting for a check in the mail and is available to all plan participants. Please allow two weeks after receipt by Workterra for your direct deposit to be set-up for reimbursement.
You are required to complete and return the COBRA Continuation Coverage Election Form and any carrier applications that correspond with the plans you wish to continue participation in within 60-days after receipt. Incomplete COBRA elections cannot be processed and will result in a delay in your COBRA election process.
Remember to place a check mark next to ACCEPT for the benefits shown on the COBRA Continuation Coverage Election Form in which you wish to continue to participate or place a check mark next to WAIVE for the benefits in which you do not wish to continue to participate. If carrier applications were enclosed, you must complete and return those applications which correspond to the benefits you are electing to continue. Please be sure to complete all personal information requested on any enclosed forms. Failure to do so will result in a delay in processing your paperwork. Workterra will complete sections regarding employer name, group number and signature. Your completed forms and any questions you may have should be directed to Workterra.
Upon receipt of your completed COBRA election, you will be mailed payment coupons in which to use when making premium payments. You will not receive a monthly statement. Your coverage will not be reactivated under COBRA until your initial premium payment is received. Therefore, you may send payment with your completed COBRA election. Your initial premium payment must cover the period of time from which coverage under the active plan was lost up to the date your initial premium payment is postmarked. (Example: If your COBRA begins 1/1/2010, and your first payment is postmarked after 1/31/2010, your first payment must include payment for the coverage periods of 1/1/2010 – 1/31/2010 and 2/1/2010 – 2/28/2010.) If your former employer has agreed to pay your COBRA premiums for a specified time period, an initial premium payment may not be required.
You are responsible for making sure that the amount of your initial premium payment is correct. You may contact Workterra to confirm the correct amount of your initial premium payment.
Important: After satisfying your initial premium payment, subsequent premium payments are due on the 1st of each month. You have a 30-day grace period from the due date in which to have your premium payment postmarked. If timely payment is not made, your COBRA coverage will be terminated retroactively to the date in which timely payment was not made. Once coverage has been terminated, it cannot be reactivated.
NOTE: Once Workterra receives your completed COBRA election and initial premium payment, please allow 7 to 10 days for your coverage to be showing active within the carrier systems.
You can e-mail us with questions here. You may also call Workterra at 888.327.2770.
Information Release Document
Due to the uniqueness of Retiree plans, please call Workterra at 888.327.2770 or email Workterra here to obtain information on your Retiree benefit plans.